FAQ

Profile, login and sign-up

• Does it cost anything to use Storebox?
• If I create an account will I then receive a lot of emails / SMS with offers, news etc. ?
• Not receiving email with code
• What is my username?
• I have changed my mobile phone number, what do I do?
• How do I delete my account?

Receipts

• Can I find digital receipts from before the date I signed up?
• Can you help me find an old digital receipt from before I was signed-up?
• Why did I not receive a digital receipt?
• It takes a couple of minutes before I receive the digital receipt. Is something wrong?
• I have deleted a receipt, can Storebox restore it?

Cards and Payment methods

• How do I add an extra payment card?
• How are payment cards stored?
• Can I have multiple payment cards active on my account?
• Supported means of payment
• Do I need to update my payment card when I receive a new one?
• Validation of card ownership

Stores

• If a shop has not signed up for Storebox how do I receive a digital receipt?
• Where can I see which shops have signed-up for Storebox?
• If I shop in another country than my profile country will I still receive the digital receipt?
• We are a shop which would like to sign-up to digital receipts. What do we do?

General information

• I have some feedback on how to improve Storebox